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Housekeeping

Department: Housekeeping

Reports to: Housekeeping Supervisor

Description of Position:

Responsible for the daily cleaning and laundry requirements as directed by the Housekeeping Supervisor.

Responsibilities of the Housekeeping Staff:

• Daily cleaning of resident rooms and bathrooms, laundry services, and other required cleaning within the facility are maintained to company standards. 
• Ensure walkways are swept and clear of hazards. This includes removing snow and ice when needed. 
• Report maintenance repairs needed. 
• Weekly cleaning of the administrative offices.
• Maintain the proactive cleaning list (deep cleaning items) as detailed in the proactive maintenance log. 
• Maintain organization and cleanliness of laundry rooms and maintenance closets.
• Act as first responder in emergency situations if Caregivers are not immediately present.
• Other duties as directed by the Housekeeping Supervisor.

Resident Assistant

Department:  Clinical Care Services

Reports Directly to:  Director of Clinical Services

Description of Position: 

Provides direct personal care and supervision to the residents at the community.  Promotes resident well-being and satisfaction through support with activities of daily living. Communicates with other departments to ensure resident needs are met.

Staffing Pattern: 

The Resident Care Services department at this assisted living community staffs through a primary care structure.  Each Caregiver will be charged with all of the personal care duties of their resident assignment.  Whenever possible each Caregiver will be assigned to the same resident group each day to promote continuity of care.  

Responsibilities of the Caregiver:

• Assist with activities of daily living, including passing medication as assigned, toileting, bathing, dressing, and laundry. 
• Follow community protocol, licensing regulation and guidelines for both resident and employee safety.
• Follow safety guidelines in the community, including proper lifting technique and universal precautions when providing care to the residents.
• Follow the schedule of duties for the Caregiver, as well as the individual plan of care for each resident.
• Monitor and log resident activity, food intake, functional status, psychosocial status, taking action as required to promote resident well-being.
• Report status change immediately to the supervisor.
• Act immediately on any resident crisis, following protocol and basic first aid training.
• Document resident status change, including but not limited to, physical change, reaction to medication, psychosocial status change.
• Maintain respectful, professional boundaries with residents. 
• In the event all assigned duties cannot be completed, ask for assistance and report to the personal care coordinator.
• Any other assignments made by your direct supervisor or administrator.                    
• Promote open communication between health care professionals, families, residents, and staff.
• Adhere to guidelines in the employee handbook including dress code, conduct, scheduling, etc.
• Assist residents with room cleaning and perform various facility cleaning duties as identified. 
• Assist residents with attending meals and activities. Encourage participation in social activities and attend activities with residents when time permits. 
• Communicate vital information with colleagues between shifts to ensure continuity of care. 

Dietary Staff

Department: Dietary Services

Reports to: Director of Dietary Services

Description of Position:

Assists in the preparation, cooking, delivery, and clean-up of each meal. Ensure that state food health and safety regulations are met. Participate in regular cleaning activities to maintain an orderly kitchen

Responsibilities of the Dietary Staff:

• Perform tasks relating to food and beverage delivery as assigned by the Director of Dietary Services.
• Ensure that the kitchen is kept clean, orderly, and sanitized.
• Follow all rules and mandates for running a commercial kitchen and ensure the kitchen remains compliant at all times. 
• Work with other staff such as the Caregivers to assure residents receive their meal in a timely manner.  
• Assist with inventory and organization of all food and supplies. 
• Assist with dating all food items that go into refrigeration units. 
• Attend state mandated training or other training as directed. 
• Perform additional duties as needed.

Housekeeping

Department: Housekeeping

Reports to: Housekeeping Supervisor

Description of Position:

Responsible for the daily cleaning and laundry requirements as directed by the Housekeeping Supervisor.

Responsibilities of the Housekeeping Staff:

• Daily cleaning of resident rooms and bathrooms, laundry services, and other required cleaning within the facility are maintained to company standards. 
• Ensure walkways are swept and clear of hazards. This includes removing snow and ice when needed. 
• Report maintenance repairs needed. 
• Weekly cleaning of the administrative offices.
• Maintain the proactive cleaning list (deep cleaning items) as detailed in the proactive maintenance log. 
• Maintain organization and cleanliness of laundry rooms and maintenance closets.
• Act as first responder in emergency situations if Caregivers are not immediately present.
• Other duties as directed by the Housekeeping Supervisor.

Medtech

Department: Clinical Care Services

Reports to: Director of Clinical Care

Description of Position:

Coordinates resident care related to medications by working with all departments and administrative staff to provide for resident needs with continuity and an adherence to the scope of practice and licensure for the community. Provides complete supervision of the medication room, pass techniques, documentation and supervision and provision of care related to medication in the community.

Staffing Pattern:

The community has one Medication Aide per floor on each shift. 

Responsibilities of the Medication Aide:

• Resident charts. Keeping documentation current (Community forms, licensing documentation, physician orders, incident reports., etc.)
• Communicate resident status changes.
• Ensure all medication documentation is current and correct, including medication administration forms, physician orders, change of dosages, written orders to confirm telephone orders, etc.
• Ensure the medication room is completely stocked with all required continuous, PRN, Over-the-Counter (OTC), and other medications as ordered by the physician.
• Coordinate medication orders and deliveries with pharmacies
• Communicate with physicians and other healthcare providers as needed.
• Monitor Psychotropic med use is congruent with physician orders and ensuring resident behaviors actually warrant the use of medication.
• Control medication room access and key assignment.
• Pour, pass, and assist with administration of medications in accordance with state regulations.
• Communication with POA regarding physician and other medical appointments.
• Read all communication notes regarding the community between the Caregiver shifts.
• Other duties as assigned.

Reception

Department: Administrative

Reports to: Executive Assistant

Description of Position:

To provide a welcoming environment for residents, employees and visitors that reinforces the mission and family culture of Aspen Creek.  

Responsibilities:

• Maintain a welcoming and tidy lobby and reception area
• Greet and welcome guests and provide direction to the appropriate person or office
• Answer, forward or take messages for incoming calls
• Support residents and staff through answering questions and providing guidance as appropriate
• Update and maintain resident calendars/schedules
• Arrange resident travel and accommodations
• Communicate with families/care coordinators as requested, relay need for supplies
• Receive/sort/deliver mail daily
• Assist with new employee onboarding-orientation documentation, scrubs, nametags, etc.
• Complete clerical duties such as photocopying, faxing, copying
• Provide coverage organizational support in emergency
• Assist the administrative team as requested
• Other duties as assigned

Dietary Staff

Department: Dietary Services

Reports to: Director of Dietary Services

Description of Position:

Assists in the preparation, cooking, delivery, and clean-up of each meal. Ensure that state food health and safety regulations are met. Participate in regular cleaning activities to maintain an orderly kitchen

Responsibilities of the Dietary Staff:

• Perform tasks relating to food and beverage delivery as assigned by the Director of Dietary Services.
• Ensure that the kitchen is kept clean, orderly, and sanitized.
• Follow all rules and mandates for running a commercial kitchen and ensure the kitchen remains compliant at all times. 
• Work with other staff such as the Caregivers to assure residents receive their meal in a timely manner.  
• Assist with inventory and organization of all food and supplies. 
• Assist with dating all food items that go into refrigeration units. 
• Attend state mandated training or other training as directed. 
• Perform additional duties as needed.

Medtech

Department: Clinical Care Services

Reports to: Director of Clinical Care

Description of Position:

Coordinates resident care related to medications by working with all departments and administrative staff to provide for resident needs with continuity and an adherence to the scope of practice and licensure for the community. Provides complete supervision of the medication room, pass techniques, documentation and supervision and provision of care related to medication in the community.

Staffing Pattern:

The community has one Medication Aide per floor on each shift. 

Responsibilities of the Medication Aide:

• Resident charts. Keeping documentation current (Community forms, licensing documentation, physician orders, incident reports., etc.)
• Communicate resident status changes.
• Ensure all medication documentation is current and correct, including medication administration forms, physician orders, change of dosages, written orders to confirm telephone orders, etc.
• Ensure the medication room is completely stocked with all required continuous, PRN, Over-the-Counter (OTC), and other medications as ordered by the physician.
• Coordinate medication orders and deliveries with pharmacies
• Communicate with physicians and other healthcare providers as needed.
• Monitor Psychotropic med use is congruent with physician orders and ensuring resident behaviors actually warrant the use of medication.
• Control medication room access and key assignment.
• Pour, pass, and assist with administration of medications in accordance with state regulations.
• Communication with POA regarding physician and other medical appointments.
• Read all communication notes regarding the community between the Caregiver shifts.
• Other duties as assigned.

Quality Care Manager

Department:  Clinical Care

Reports to:  Clinical Director 

Description of Position: 

The Quality Care Manager is responsible for the overall quality of care provided to the residents. Oversees the medicine management, staff evaluations, and resident care in the community. Ensures that the care staff understands the standard of care as defined by Aspen Creek and that those standards are met.

Responsibilities:

Med Management

• Manage residents’ medications in accordance with family, physician and pharmacy.

• Process new medications as they are prescribed and filled

• Update any medication changes or medication discontinuations in EHR

• Under the direction of the registered nurse, manage medication, oversees the administration of medications to residents, order medication from pharmacy and maintain records as dictated in the policies and procedures manual. 
• Assures that medications are properly stored, medication carts/cupboards are cleaned and the medication room is organized according to standards.

Evaluations

• Provides direct supervision of resident med tech staff, which includes monitoring job performance, conducting associate performance evaluations, coaching, conducting and documenting corrective action as needed. 

Resident Care

• Provides direct supervision of resident care staff, which includes monitoring job performance, conducting associate performance evaluations, coaching, conducting and documenting corrective action as needed. 
• Assist with initial assessments for new potential residents, as directed by the clinical director (RN does the initial assessment, but can delegate to Quality director).
• Participate in interdisciplinary team meetings
• Conduct revaluations for existing residents, as directed by the clinical director (the RN is responsible to do these, but can delegate to the quality director).
• 30 day revaluations
• 4-month revaluations
• Change in condition revaluations
• Shares on call duties as required.
• Audit care tasks completed by care staff and offer coaching when necessary
• Ensure that all care training compliance standards are met. 
• Participates in department quality improvement activities, to include completion of quality assurance surveys as assigned by Executive Director and/or the Clinical Director.
• Oversees all aspects of the quality program, including quality measurement, reporting, quality improvement and high reliability. 
• Leads and directs process and overall quality improvement activities that produce better resident care and more efficient operations. Implements a strategy and plans for a quality improvement function within the facility in collaboration with other cross-functional departments. 
• Serves as a liaison for staff, management, power of attorneys (POA’s)/family members, healthcare providers for assigned quality care measures. 

Quality

• Audit med tech tasks completed by med tech staff and offer coaching when necessary
• Audit medication pass procedures provided by care & med coordinators 
• Ensure that all care training compliance standards are met. 
• Participates in department quality improvement activities, to include completion of quality assurance surveys as assigned by Executive Director and/or the Clinical Director.
• Oversees all aspects of the quality program, including quality measurement, reporting, quality improvement and high reliability. 
• Leads and directs process and overall quality improvement activities that produce better resident care and more efficient operations. Implements a strategy and plans for a quality improvement function within the facility in collaboration with other cross-functional departments. 
• Serves as a liaison for staff, management, power of attorneys (POA’s)/family members, healthcare providers for assigned quality care measures. 
• Ensures ongoing training and education of resident care staff is completed and 
• Responsible for the coordination, development, implementation and evaluation of all system-wide processes related to quality care. 
• Responsible for the process implementation, education and maintenance of assigned quality metrics. 

Misc

• Participates in community functions including family socials and open houses. 
• Communicates with community professionals.
• Other duties as assigned.

Medtech

Department: Clinical Care Services

Reports to: Director of Clinical Care

Description of Position:

Coordinates resident care related to medications by working with all departments and administrative staff to provide for resident needs with continuity and an adherence to the scope of practice and licensure for the community. Provides complete supervision of the medication room, pass techniques, documentation and supervision and provision of care related to medication in the community.

Staffing Pattern:

The community has one Medication Aide per floor on each shift. 

Responsibilities of the Medication Aide:

• Resident charts. Keeping documentation current (Community forms, licensing documentation, physician orders, incident reports., etc.)
• Communicate resident status changes.
• Ensure all medication documentation is current and correct, including medication administration forms, physician orders, change of dosages, written orders to confirm telephone orders, etc.
• Ensure the medication room is completely stocked with all required continuous, PRN, Over-the-Counter (OTC), and other medications as ordered by the physician.
• Coordinate medication orders and deliveries with pharmacies
• Communicate with physicians and other healthcare providers as needed.
• Monitor Psychotropic med use is congruent with physician orders and ensuring resident behaviors actually warrant the use of medication.
• Control medication room access and key assignment.
• Pour, pass, and assist with administration of medications in accordance with state regulations.
• Communication with POA regarding physician and other medical appointments.
• Read all communication notes regarding the community between the Caregiver shifts.
• Other duties as assigned.

Quality Care Manager

Department:  Clinical Care

Reports to:  Clinical Director 

Description of Position: 

The Quality Care Manager is responsible for the overall quality of care provided to the residents. Oversees the medicine management, staff evaluations, and resident care in the community. Ensures that the care staff understands the standard of care as defined by Aspen Creek and that those standards are met.

Responsibilities:

Med Management

• Manage residents’ medications in accordance with family, physician and pharmacy.

• Process new medications as they are prescribed and filled

• Update any medication changes or medication discontinuations in EHR

• Under the direction of the registered nurse, manage medication, oversees the administration of medications to residents, order medication from pharmacy and maintain records as dictated in the policies and procedures manual. 
• Assures that medications are properly stored, medication carts/cupboards are cleaned and the medication room is organized according to standards.

Evaluations

• Provides direct supervision of resident med tech staff, which includes monitoring job performance, conducting associate performance evaluations, coaching, conducting and documenting corrective action as needed. 

Resident Care

• Provides direct supervision of resident care staff, which includes monitoring job performance, conducting associate performance evaluations, coaching, conducting and documenting corrective action as needed. 
• Assist with initial assessments for new potential residents, as directed by the clinical director (RN does the initial assessment, but can delegate to Quality director).
• Participate in interdisciplinary team meetings
• Conduct revaluations for existing residents, as directed by the clinical director (the RN is responsible to do these, but can delegate to the quality director).
• 30 day revaluations
• 4-month revaluations
• Change in condition revaluations
• Shares on call duties as required.
• Audit care tasks completed by care staff and offer coaching when necessary
• Ensure that all care training compliance standards are met. 
• Participates in department quality improvement activities, to include completion of quality assurance surveys as assigned by Executive Director and/or the Clinical Director.
• Oversees all aspects of the quality program, including quality measurement, reporting, quality improvement and high reliability. 
• Leads and directs process and overall quality improvement activities that produce better resident care and more efficient operations. Implements a strategy and plans for a quality improvement function within the facility in collaboration with other cross-functional departments. 
• Serves as a liaison for staff, management, power of attorneys (POA’s)/family members, healthcare providers for assigned quality care measures. 

Quality

• Audit med tech tasks completed by med tech staff and offer coaching when necessary
• Audit medication pass procedures provided by care & med coordinators 
• Ensure that all care training compliance standards are met. 
• Participates in department quality improvement activities, to include completion of quality assurance surveys as assigned by Executive Director and/or the Clinical Director.
• Oversees all aspects of the quality program, including quality measurement, reporting, quality improvement and high reliability. 
• Leads and directs process and overall quality improvement activities that produce better resident care and more efficient operations. Implements a strategy and plans for a quality improvement function within the facility in collaboration with other cross-functional departments. 
• Serves as a liaison for staff, management, power of attorneys (POA’s)/family members, healthcare providers for assigned quality care measures. 
• Ensures ongoing training and education of resident care staff is completed and 
• Responsible for the coordination, development, implementation and evaluation of all system-wide processes related to quality care. 
• Responsible for the process implementation, education and maintenance of assigned quality metrics. 

Misc

• Participates in community functions including family socials and open houses. 
• Communicates with community professionals.
• Other duties as assigned.

Resident Assistant

Department:  Clinical Care Services

Reports Directly to:  Director of Clinical Services

Description of Position: 

Provides direct personal care and supervision to the residents at the community.  Promotes resident well-being and satisfaction through support with activities of daily living. Communicates with other departments to ensure resident needs are met.

Staffing Pattern: 

The Resident Care Services department at this assisted living community staffs through a primary care structure.  Each Caregiver will be charged with all of the personal care duties of their resident assignment.  Whenever possible each Caregiver will be assigned to the same resident group each day to promote continuity of care.  

Responsibilities of the Caregiver:

• Assist with activities of daily living, including passing medication as assigned, toileting, bathing, dressing, and laundry. 
• Follow community protocol, licensing regulation and guidelines for both resident and employee safety.
• Follow safety guidelines in the community, including proper lifting technique and universal precautions when providing care to the residents.
• Follow the schedule of duties for the Caregiver, as well as the individual plan of care for each resident.
• Monitor and log resident activity, food intake, functional status, psychosocial status, taking action as required to promote resident well-being.
• Report status change immediately to the supervisor.
• Act immediately on any resident crisis, following protocol and basic first aid training.
• Document resident status change, including but not limited to, physical change, reaction to medication, psychosocial status change.
• Maintain respectful, professional boundaries with residents. 
• In the event all assigned duties cannot be completed, ask for assistance and report to the personal care coordinator.
• Any other assignments made by your direct supervisor or administrator.                    
• Promote open communication between health care professionals, families, residents, and staff.
• Adhere to guidelines in the employee handbook including dress code, conduct, scheduling, etc.
• Assist residents with room cleaning and perform various facility cleaning duties as identified. 
• Assist residents with attending meals and activities. Encourage participation in social activities and attend activities with residents when time permits. 
• Communicate vital information with colleagues between shifts to ensure continuity of care.